Privacy Policy

• Estimate requests: your name, email address, phone number, vehicle details, the service you're interested in, your description of the damage, any photos you upload and, if you came from our pricing guide, the options you picked there.
• Waitlist signups: your email address.
• Chat messages: what you type into the chat assistant on this site.
• Calls, texts and emails: whatever you choose to send us when you contact us directly.

We don't take payments on this website and we don't ask for sensitive personal data.

• Usage data: pages visited, clicks on links such as our phone number, directions or social profiles, the site that referred you, approximate location derived from your IP address, and browser and device information. This is collected by Google Analytics and, when we run ads, by the Meta Pixel and Google Ads tags described below.
• Campaign details: when you submit a form, we include how you found us (for example the ad campaign tags in the link you followed, the first page you landed on and the referring site), along with the Meta and Google ad cookies described below.
• Technical data: when you submit a form, our hosting provider records your IP address and browser type with the submission.

• To reply to your estimate request, waitlist signup or message, and to follow up about your repair.
• To tell waitlist subscribers when the shop opens.
• To understand how visitors use the website so we can improve it.
• To measure whether our ads work, for example whether an ad led to an estimate request.
• To keep the website secure and to meet legal obligations.

We do not sell your personal data. We share it only with the service providers described in this policy, or when the law requires it.

Google Analytics. We use Google Analytics (GA4) on every page to count visits and see which pages and links are used. It sets cookies in your browser and sends usage data to Google.

Meta Pixel and Conversions API. When we advertise on Facebook or Instagram, we use the Meta Pixel, which records page views and actions such as an estimate request, a waitlist signup or a tap on our phone number, and sets cookies in your browser. When you submit one of our forms, our server also sends the event to Meta through its Conversions API, together with your email address, phone number and name (for estimate requests) converted into a one-way hashed code, plus your IP address, browser type and Meta's ad cookies. Meta uses this to match the form submission to an ad you saw so it can be counted.

Google Ads conversion tracking. When we advertise on Google, the Google tag records when an ad visit leads to an estimate request or a waitlist signup. With "enhanced conversions", the email address, phone number and name you enter in a form are also given to the Google tag, which hashes them before they're sent to Google, so Google can match the conversion to an ad click.

We use these tools to measure the results of our advertising. Meta and Google process this data under their own policies: Google Privacy Policy, How Google uses information from sites that use its services and Meta Privacy Policy.

We don't show a cookie banner. Analytics cookies load for every visitor, and ad cookies load when ad measurement is active. These cookies can include:

• Google Analytics: _ga and _ga_*, to tell visits apart.
• Google Ads: _gcl_*, to link a visit to an ad click.
• Meta: _fbp and _fbc, to link a visit to Meta ads.

The site also stores a few things only in your own browser: your light or dark theme choice, and your recent chat assistant messages so the conversation is still there when you change pages. You can remove them at any time by clearing this site's data in your browser.

Some pages load content from other companies, who may set their own cookies or receive your IP address: our Instagram photos and videos are loaded from Meta's servers, and the map of our location is a Google Maps embed.

• Netlify hosts the website and processes and stores form submissions, including uploaded photos. See Netlify's Privacy Policy.
• Google provides Google Analytics, Google Ads and Google Maps. Chat assistant messages are sent to Google's Gemini API, which generates the replies; Google processes them under the Gemini API terms. Please don't put sensitive personal information in the chat.
• Meta provides the Meta Pixel, the Conversions API and the Instagram content shown on the site.

• Block or delete cookies in your browser settings, or use a content or tracker blocker. The website still works without them.
• Opt out of Google Analytics with the Google Analytics opt-out browser add-on.
• Manage or turn off personalized Google ads in My Ad Center (Google ad settings).
• Manage how Meta uses activity from other websites in your Meta ad preferences.
• Ask us to access, correct or delete the information you've sent us. See Data Deletion.

We keep estimate requests, photos and waitlist emails for as long as we need them to respond to you, handle your repair and keep normal business records, or until you ask us to delete them, unless the law requires us to keep them longer.

Google Analytics data is kept according to the data-retention setting in our Google Analytics account. Meta and Google keep ad measurement data according to their own policies. We don't store chat conversations on our own servers.

If we change how we handle your information, we'll update this page and the date at the top.

Questions about this policy or your data? Email us at info@agnellibodyworks.com.