Our Services
Insurance Claims Austin
You choose the shop. We handle the insurance.
We manage the whole insurance claim, from adjusters and supplements to parts approvals and rental coordination.
Estimated Timeline
Confirmed at inspection, once your insurer approves the repair
Warranty
Warranty terms are given in writing before any work starts.
What our claims service includes
- Direct billing to all major insurance carriers
- On-site damage analysis and documented estimates
- Adjuster negotiation and supplement filing
- OEM parts advocacy where the manufacturer requires it
- Rental car coordination from start to finish
- Complete paperwork management — no homework for you
Common Collision Repairs We Handle
Our Process
File or Transfer the Claim
Already filed? Give your adjuster our name and we take it from there. Not yet filed? We'll walk you through it on the phone.
Damage Analysis & Estimate
Full documentation with high-resolution photos, written analysis, and an itemized estimate built to OEM repair procedures.
Adjuster Negotiation
We meet your adjuster on-site, defend every line item, and file supplements for anything hidden or under-scoped on the initial estimate.
Approved Repair
Repairs are performed to factory specifications with the correct parts, materials, and processes — never to a budget.
Final Review & Delivery
Quality inspection, paperwork closeout, rental return coordination, and a vehicle that looks and drives the way it did before the loss.
We Accept All Major Insurance Carriers
Direct billing available for all major insurance providers
Why Choose Agnelli Bodyworks
Independent — not a DRP shop
We're not on any insurer's Direct Repair Program list. That means our priority is your car, your safety, and your warranty — never a volume agreement with a carrier.
We fight for the proper repair
If an adjuster underestimates or pushes for shortcuts, we document the requirement and file the supplement. You don't see that battle — but it's why our repairs hold up.
OEM-first parts policy
On modern aluminum, EV, and luxury vehicles, the manufacturer dictates parts and procedures. We follow them, and we'll explain exactly why your repair needs what it needs.
One point of contact
You talk to us — not a call center. Same person from first estimate to final delivery.
Three generations of body work
Built on Italian craftsmanship since 1977 — every claim repair leaves the shop to the same standard as a private restoration.
Texas Law · Your Rights
You choose where your car is repaired.
Your insurance company can recommend a shop — but the decision is yours, by law. Here's what that means for your repair.
You choose the shop — not your insurer
In Texas, you have the legal right to pick any repair facility. Your insurance company cannot require you to use one of their 'preferred' shops, no matter what they suggest on the phone.
You're entitled to a proper, safe repair
Your policy obligates the insurer to return your vehicle to its pre-loss condition — using correct procedures, materials, and OEM parts where the manufacturer requires them.
We negotiate on your behalf
If an adjuster underestimates the damage or pushes for shortcut repairs, we document everything and advocate for the supplements your car actually needs.
We're independent — not a DRP shop
We're not on insurer 'Direct Repair Program' lists. That independence means we answer to you and to the quality of the repair, not to volume agreements with carriers.
Just had an accident?
Four steps. We handle the rest.
Get to safety & call us
If anyone is hurt, call 911 first. Then call us at (737) 204-8502 for advice on your next steps and your insurance claim.
Document the scene
Photograph every angle of the damage, the other vehicle, license plates, and the surroundings. Get the other driver's insurance and contact info.
File your claim
Open a claim with your insurer (or the at-fault driver's). Give them our shop name and address — Agnelli Bodyworks, 18 Indian Meadows Dr #230, Round Rock, TX 78665. Confirm workshop availability before arranging repairs.
Send us photos
Send photos for a free estimate and we'll plan the repair with you. From January 2027 we handle the rest at our Round Rock workshop: damage analysis, adjuster meetings, supplements, parts and the repair itself.
Independent vs Insurer-preferred
Why where you repair matters.
Warranty in Writing
Warranty terms are given in writing before any work starts.
A Realistic Timeline
Confirmed after inspection, once your insurer approves the repair. Never a guess.
Direct Insurer Billing
We bill your insurer directly for the approved repair. Your deductible, and anything your policy doesn't cover, is explained before work starts.
Insurance Claims — Frequently Asked Questions
Do I have to use the body shop my insurance recommends?
No. Texas law gives you the right to choose any licensed repair facility. Insurers can suggest a 'preferred' or DRP shop, but they cannot require it. If you want Agnelli Bodyworks, simply tell your adjuster — we'll handle the rest.
Will using an independent shop cost me more out of pocket?
Your deductible is set by your policy, not by the shop you choose. We bill your insurer directly for the approved repair and document supplements for hidden or under-scoped damage. What you pay out of pocket depends on your coverage, your deductible and the repair your insurer approves. If any part of the repair isn't covered, we tell you before work starts.
What if my insurer refuses to pay for OEM parts?
We document the manufacturer's requirements and the safety reasoning behind OEM parts — especially on luxury, EV, and modern aluminum vehicles. In most cases the supplement is approved. If it isn't, we'll lay out your options before any work begins.
How long does an insurance repair take?
Timing depends on the severity of the damage, parts availability, and how quickly your insurer approves the estimate and supplements. We give you a realistic timeline after inspection, not before.
Do you handle rental car coordination?
Yes. If rental coverage is on your policy, we coordinate directly with your insurer and the rental agency so you're not stuck without a vehicle while we work.
What if the other driver was at fault?
We can work directly with the at-fault driver's insurance (a third-party claim). Bring us the claim number and adjuster's contact — we handle the back-and-forth so you don't have to.
Will the repair affect my car's resale value?
A proper repair, done with the right procedures and OEM parts, preserves value. A rushed or sub-standard repair can permanently affect resale. That's exactly why choosing your shop matters.
Free photo estimate
Tell us about your claim — we'll handle the rest.
Call for advice on your claim and your rights as a policyholder, and send photos for a free estimate. Our Round Rock workshop opens January 2027.
Opening soon in Round Rock, serving Austin — serving North Austin · Round Rock · Cedar Park · Leander · Georgetown · Lakeway